Technical Integration Manager
Core
Coordinate product integration activities and manage technical communication between internal and external stakeholders.
Role type
Technical Integration Manager
Builds
API integrations and client-facing technical support workflows
Domain
SaaS / API Integration
Deliverable
client delivery
Required skills
API testing, technical documentation, Jira, Confluence, SQL, log analysis, software configuration
Preferred skills
Git, monitoring tools, Postman, REST APIs, JSON, incident management
Technologies
Jira, Confluence, SQL, Postman, Git
Responsibilities
Provide technical consultation to clients on API integration, configure working environments for new integrations, perform diagnostics and troubleshooting of customer issues, handle client inquiries via chat and helpdesk, monitor production environment status, participate in software update testing and implementation, prepare and maintain technical documentation, provide technical support to other departments, participate in on-call rotation
Seniority
Mid-level, hands-on IC