Customer Service Representative I
Core
Provides phone and email support for PaySchools' POS software, meal application software, and online payment solutions to customers and school district personnel.
Role type
Entry-level customer support specialist (POS & payments)
Builds
Online Payment solutions and QuikLunch POS
Domain
Education technology / Point of Sale / Payments
Deliverable
product features
Required skills
Phone and email support, issue diagnosis, hardware installation and repair, software setup and programming, documentation creation, training delivery
Preferred skills
Subject Matter Expert knowledge of software products, Microsoft Office proficiency
Technologies
QuikLunch POS, QuikApps, Online Payment solutions, Microsoft Office
Responsibilities
Respond to customer inquiries via phone and email, diagnose and resolve customer issues, perform hardware installation and repairs, configure software layouts, create support documentation, provide live training to clients
Seniority
Entry-level IC