Customer Support Agent
Core
Handle customer inquiries via live chat, email, and phone to assist with account setup, verification, deposits, withdrawals, and general platform questions.
Role type
Customer Support Agent
Builds
Client experience and retention for a global fintech trading and investing platform
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Fluent English (written and spoken), CRM or ticketing systems proficiency, ability to work rotational shifts
Preferred skills
Arabic or Spanish language skills, previous customer support experience
Technologies
CRM systems, ticketing systems
Responsibilities
Respond to customer inquiries via email, chat, and phone; Investigate and resolve basic customer issues; Escalate complex cases to relevant departments; Maintain accurate records of customer interactions; Follow company procedures and compliance requirements; Meet agreed service levels and quality standards