Customer Experience Agent (APAC)
Core
Support global clients in online trading via live chat, phone, email, and digital platforms by resolving technical queries, troubleshooting platform access, and guiding product usage.
Role type
Independent Contractor Customer Experience Agent
Builds
OANDA's online trading products and services for global clients
Domain
FinTech / Online Trading
Deliverable
client delivery
Required skills
client-facing experience, fluent English, native or fluent proficiency in Mandarin/Japanese/Thai/Vietnamese/Filipino, CRM/ticketing system proficiency, regulatory compliance knowledge
Preferred skills
experience with Salesforce/Zendesk, trading/financial markets background, flexible scheduling for weekends/holidays
Technologies
Salesforce, Zendesk, CRM tools, ticketing systems
Responsibilities
Inform clients about OANDA products and assist with usage via multiple channels; provide troubleshooting for platform access and trading tools; manage standard cases and maintain accurate documentation; adhere to operational workflows and regulatory standards; participate in training and knowledge transfer sessions.
Seniority
Individual Contributor, operational support level
