Customer Support Officer
Core
Provide live chat, email, and phone support to FxPro clients, resolving account, technical, and accounting issues while ensuring compliance with KYC/AML controls.
Role type
Customer Support Officer (Fintech)
Builds
Customer service interactions and resolved support tickets
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
English (fluent), computer literacy, analytical skills, attention to detail, shift work flexibility
Preferred skills
Banking experience, knowledge of Finance and Economics, additional language
Technologies
Live chat, email, phone, accounting systems
Responsibilities
Deliver service and support via live chats, emails, and phone calls; Identify problems and guide customers through corrective steps; Handle and resolve customer complaints; Provide information on Company services and products; Perform Back Office and Clients Accounting Department duties; Ensure compliance with KYC, AML, and Due diligence controls; Escalate pending issues to senior management.