Business Change Analyst
Core
Partner with project teams and Product Owners to evaluate organizational impact, design and execute change management strategies, and serve as the voice of the customer for technology adoption within a global law firm.
Role type
Business Change Analyst (Practice Enablement)
Builds
Technology adoption strategies, change management plans, and communications programs for a global law firm's technology portfolio.
Domain
Legal services / Professional Services / Organizational Change Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change impact assessment, stakeholder engagement, requirements gathering, process documentation, project management methodologies, training program design, written communication, feedback synthesis
Preferred skills
Prosci certification, experience in legal or professional services environment, experience with technology transformation initiatives
Technologies
Project management tools, survey tools, webinar platforms, learning management systems
Responsibilities
Partner with project teams to ensure technology introductions are planned with clear understanding of personnel impact; Engage with users to understand change impact and gather feedback; Design and execute comprehensive change management plans including stakeholder engagement and training; Conduct structured change impact assessments evaluating scope, scale, and risk; Draft professional communications and announcements to inform personnel about technology updates; Design and facilitate engagement activities including focus groups, surveys, and pilot programs to support adoption.
Seniority
Mid-Senior, hands-on IC