Referral Coordinator - Prior Authorization
Core
First point of contact for patients and physicians to coordinate healthcare services, schedule appointments, and manage patient portal accounts.
Role type
Referral Coordinator (Customer Service)
Builds
Seamless patient experience across the healthcare system
Domain
Healthcare Administration
Deliverable
dashboards & analysis
Required skills
Customer service, EMR utilization, Portal management, Multitasking, Computer proficiency, Insurance terminology knowledge
Preferred skills
Medical terminology, Hospital environment knowledge, Associate's degree, 2 years customer service experience
Responsibilities
Schedule patient appointments, Enroll and activate patient portal accounts, Act as liaison to community provider offices, Navigate patient inquiries, Coordinate services with clinical departments
Seniority
Entry-level, hands-on IC
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