Senior Customer Success & Solutions Manager:in (m/w/d) – B2B Software
Core
Bridge between sales, tech, and support to manage the entire customer journey from lead qualification to long-term retention for B2B software clients.
Role type
Senior Customer Success & Solutions Manager
Builds
Customer journey processes, CRM workflows, and feedback loops between sales, product, and support
Domain
B2B Software
Required skills
B2B software sales experience, technical understanding, customer success management, process improvement, CRM workflow management, stakeholder communication, data analysis (KPIs/NPS/Renewals), cross-selling/up-selling
Preferred skills
IT/Engineering/Economics degree, experience with IT project management or solutions consulting
Technologies
CRM systems, NPS tools, usage analytics platforms
Responsibilities
Support prospects with technical know-how in pre-sales, identify customer needs and translate them into technical solutions, develop customer care processes, measure customer satisfaction and success metrics, ensure alignment between sales/product/support, initiate process improvements along the customer journey, build and manage CRM workflows
Seniority
Senior, hands-on IC