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Core
A sales-oriented professional managing financial recovery, proactive retention, and administrative support for a health and wellness brand via high-volume calling.
Role type
Senior IC account recovery and retention specialist
Builds
Client relationships, recovered funds, and optimized appointment schedules
Domain
Health and wellness / Beauty industry
Required skills
High-volume calling, payment recovery, objection handling, consultative sales, CRM navigation, appointment confirmation
Preferred skills
BPO experience, beauty/wellness industry background, Zenoti/Meevo/Mojo Dialer/Uconnect experience
Responsibilities
Resolve failed credit card transactions and suspended payments, confirm upcoming appointments to minimize no-shows, upsell service packages to clients with low balances, manage customer inquiries across calls/chats/emails
Seniority
Mid-level, hands-on IC