Customer Service Representative II (Dallas Police) (Civil Service)
Core
Provides customer service and information for inquiries on various city services, resolving citizen complaints and answering requests.
Role type
Customer Service Representative II
Builds
Customer account records, payment processing, and billing resolutions for city services
Domain
Municipal government / Public administration
Deliverable
client delivery
Required skills
Customer service, call handling, account analysis, complaint resolution, cash handling, currency verification, report preparation, ordinance interpretation
Preferred skills
PC/data entry skills, Spanish/English bilingual skills
Technologies
AMS Advantage Accounting System, MS Excel, MS Word
Responsibilities
Receive and respond to walk-in inquiries regarding city services; monitor and handle call center calls; update customer accounts and records; research and initiate investigations of billing complaints; verify and count currency/checks/money orders; endorse checks and prepare collections for deposit; investigate problems and gather information to advise the public.
Seniority
Mid-level, independent decision-making