Senior IT Support Technician | Brisbane, West End
Core
Senior IT Support Technician providing L3 support, troubleshooting complex hardware/software/network issues, and acting as an escalation point for CRM and HCM systems.
Role type
Senior IT Support Technician (L3)
Builds
Stable CRM and HCM systems for 310+ fitness club locations and support offices.
Domain
Health & Wellness / Fitness Industry
Required skills
L3 support expertise, CRM platform experience, HCM platform experience, Microsoft certifications, system monitoring and metrics analysis, vendor coordination, knowledge base creation, mentorship
Preferred skills
Workday troubleshooting, Salesforce troubleshooting
Technologies
CRM, HCM, Microsoft, Workday, Salesforce
Responsibilities
Act as primary escalation point for Service Desk; diagnose and resolve hardware, software, systems, and network problems; deliver expert support for CRM and HCM systems; take ownership of incidents from report to resolution; troubleshoot inflight IT projects and pilot rollouts; create and maintain internal knowledge base articles; provide mentorship and training to Service Desk team members.
Seniority
Senior, hands-on IC