Customer Support/Success Manager - Digital Events
Core
Lead digital events and projects to ensure client success, onboarding, and feedback collection for academic and scholarly communication clients.
Role type
Customer Success Manager (Digital Events)
Builds
Digital events, client onboarding sessions, and product feedback loops
Domain
Academic research, scholarly communications, digital events
Deliverable
client delivery
Required skills
Event management, client onboarding, data manipulation (CSV/Excel), KPI tracking, communication, project planning
Preferred skills
Understanding of academic research process, interest in scientific advancement
Technologies
Intercom, online knowledge base, Excel, CSV
Responsibilities
Lead projects and events, serve as primary client contact, onboard new clients via video calls, present product developments, manage post-project debriefs, deliver customer service via help desk
Seniority
Mid-level, hands-on IC