Customer Care Specialist
Core
Provide consultative support and resolve customer issues for SkyUp Airlines, including selling additional services.
Role type
Customer Care Specialist
Builds
Customer support interactions and upsell opportunities for an international airline
Domain
Aviation / Travel
Deliverable
client delivery
Required skills
Customer service, CRM administration, objection handling, sales, script adherence
Preferred skills
Tourism/aviation education, CRM experience
Technologies
CRM systems
Responsibilities
Provide consultative support and resolve customer issues, Interact with cross-functional departments, Administer and work in CRM systems, Sell additional services
Seniority
Entry-level to Mid-level