Entrepreneur in Residence Intern - Customer Success (m/f/d)
Core
Intern role bridging Product, Customer Success, and Growth to drive user adoption, retention, and upsell opportunities for D2C brands.
Role type
Intern, cross-functional product and customer success specialist
Builds
Scalable onboarding processes, customer retention strategies, and upsell modules for SaaS products
Domain
SaaS, e-commerce, customer experience
Deliverable
product features
Required skills
Customer success management, strategic initiative ownership, feedback synthesis, churn reduction, sales enablement, process automation
Preferred skills
Figma, n8n, Zapier
Responsibilities
Develop and roll out onboarding processes, conduct customer check-ins, synthesize customer feedback into product insights, execute retention and upsell strategies, prepare customer demos, automate customer success workflows
Seniority
Intern