Service Consultant - Office Services
Core
Provides essential administrative, operational, and logistical support for the mailroom and office services, including mail handling, courier coordination, and file management.
Role type
Entry-level administrative operations specialist
Builds
Internal mailroom operations and document retrieval services
Domain
Insurance / Administrative Operations
Deliverable
product features
Required skills
Mail handling, courier booking, file indexing, purchase order creation, cheque banking, quality assurance, health and safety compliance
Preferred skills
Cross-skilling in Accounts Receivable, stakeholder support, investigative technical support
Technologies
UHG reports, Iron Mountain
Responsibilities
Opening and scanning inbound mail, delivering mail to business partners, booking and managing couriers, banking cheques, creating purchase orders for mail services, undertaking quality assurance checks, ensuring mailroom health and safety compliance, assisting other service teams during peak periods, handling exceptions and enquiries from internal partners, aiding in file recalls from external storage providers
Seniority
Entry-level, hands-on IC