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Core
Provide professional technical support via email and phone to restaurant owners and managers using the Client's Business Manager platform.
Role type
Technical Support Agent (SaaS/B2B)
Builds
Client trust and issue resolution for a restaurant business management platform
Domain
Restaurant technology / SaaS
Deliverable
client delivery
Required skills
troubleshooting, critical thinking, technical proficiency, clear documentation, cross-functional collaboration, empathy, organization
Preferred skills
SaaS platform support, ticketing tools (Zendesk, Linear, Jira), data discrepancy troubleshooting, B2B account handling
Responsibilities
Provide responsive support via email and phone; guide clients on platform functionality (tips, reporting, data); troubleshoot and reproduce issues; create detailed engineering tickets; collaborate with Engineering and Product teams; document interactions and resolutions; identify recurring issues for process improvement; escalate urgent incidents.
Seniority
Individual Contributor