Service Manager
Core
Manage customer relationships and serve as a liaison between technicians and customers in an automotive service environment.
Role type
Service Manager (Automotive Retail)
Builds
Customer loyalty, store operations efficiency, and revenue through vehicle inspections and parts sales.
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
automotive repair knowledge, team leadership and coaching, customer relationship management, scheduling and work assignment, inventory management, hiring and training, problem solving for customer complaints, sales facilitation
Preferred skills
2-year degree or equivalent
Technologies
None stated
Responsibilities
Assign and schedule work duties to auto service staff; oversee hiring and training of auto service team; ensure high teammate retention; maintain compliance with quality standards; manage customer interactions and resolve issues; drive sales through vehicle inspections and communication; provide insights to front-of-shop for product sales.
Seniority
Mid-level management, hands-on operational leadership