Service Manager
Core
Manage customer relationships and serve as a liaison between technicians and customers in an automotive service environment.
Role type
Service Manager (Automotive Retail)
Builds
Customer service interactions, vehicle inspections, and parts sales
Domain
Automotive retail and service
Deliverable
product features
Required skills
Automotive repair knowledge, team leadership, scheduling, inventory management, customer relationship management, sales facilitation
Preferred skills
2-year degree, ASE certifications
Technologies
None stated
Responsibilities
Assign and schedule work duties to auto service staff; oversee hiring and training of auto service team; ensure high teammate retention; maintain compliance with quality standards; manage customer inquiries and resolve issues; drive sales through vehicle inspections and communication; provide insights to front-of-shop for product sales.
Seniority
Mid-level management