Banking Systems Monitoring Operator
Core
Monitor critical banking applications, services, and processes in a 24/7 environment, detect and investigate incidents, and troubleshoot issues across application, database, middleware, and infrastructure layers.
Role type
Banking Systems Monitoring Operator (L1/L2)
Builds
Continuous and reliable operation of critical banking applications and services
Domain
Banking / IT Operations
Required skills
Windows Server administration, SQL (MS SQL Server or PostgreSQL), Bash/PowerShell/Python scripting, incident troubleshooting, root cause analysis, operational runbook creation, automation scripting
Preferred skills
IBM MQ or Kafka, TCP/IP/DNS/VPN troubleshooting, Linux/Unix administration, high-availability environment experience
Technologies
Windows Server, MS SQL Server, PostgreSQL, Bash, PowerShell, Python, IBM MQ, Kafka
Responsibilities
Monitor critical banking applications and services 24/7; Detect, classify, document, and escalate incidents; Troubleshoot issues across application, database, middleware, and infrastructure layers; Support daily and monthly processing (EOD/EOM) and restart failed batch jobs; Investigate database performance issues; Create and maintain operational runbooks; Automate repetitive operational tasks; Provide technical support and mentoring to L1 operators
Seniority
Junior to Mid-level, hands-on IC
