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Based in United States
Core
Onshore Customer Service Agent handling phone, chat, and email support for a US-based floral and gifting brand.
Role type
Customer Service Agent (Multi-channel)
Builds
Customer support interactions and order fulfillment coordination
Domain
Retail / E-commerce (Floral & Gifting)
Deliverable
client delivery
Required skills
Multi-channel support (phone, email, chat, social media), Zendesk, payment troubleshooting, order modification, shipping coordination, active listening, multitasking, troubleshooting
Preferred skills
Love for flowers and gifting
Technologies
Zendesk, Aircall, Authorize
Responsibilities
Respond to customer inquiries across multiple channels, take orders and modify them, coordinate with shipping/fulfillment, resolve payment issues, document interactions, escalate complex complaints
Seniority
Mid-level (2–4 years experience)