Client Services Coordinator
Core
First point of contact for clients, managing incoming work orders, coordinating with operations and service providers to resolve issues efficiently.
Role type
Client Services Coordinator (Customer Service)
Builds
Operational workflows and client service delivery for commercial cleaning and property services
Domain
Commercial cleaning and property services
Deliverable
dashboards & analysis (via careerplan.io/jobs/2310b1e5-529b-42b7-8a40-9010df5518c4-client-services-coordinator-at-vivid-property-services-pty)
Required skills
Phone etiquette, attention to detail, written and verbal communication, technology confidence, Microsoft Office (Word, Excel, Outlook), task prioritization, system data accuracy
Preferred skills
Experience with maintenance or facilities work-order management systems, ability to handle multiple tasks in fast-paced environments
Responsibilities
Answering incoming calls and managing client requests, Processing and monitoring work orders across client and internal systems, Coordinating with Operations Managers and Service Providers to close out jobs, Supporting Account Managers with reporting and monthly requirements, Managing incoming CSC emails and client communications, Keeping systems and job information accurate and up to date, Following up outstanding jobs and ensuring requests are progressed within required timeframes
Seniority
Entry to Mid-level, hands-on IC