Account Coordinator
Core
Support inbound/outbound inquiries for condo/co-op residents and board members, triage issues, and coordinate vendor appointments to ensure efficient resolution and a positive resident experience.
Role type
Account Coordinator (Customer Support & Operations)
Builds
Daisy Lite property management offering for smaller buildings
Domain
Real Estate / Property Management
Deliverable
client delivery
Required skills
Call center or customer service experience, problem-solving, organization, time management, written and verbal communication, CRM/Helpdesk tools proficiency
Preferred skills
Experience with Salesforce, Zendesk, Google Suite (via careerplan.io/jobs/67-002-8F-E6C-account-coordinator)
Responsibilities
Manage inbound and outbound communications, triage building inquiries and issues, maintain relationships with vendors and community members, coordinate vendor appointments, work cross-functionally with Advisory, Compliance, Finance, and Operations, meet KPIs/OKRs
Seniority
Mid-level, hands-on IC