Help Desk / Спеціаліст технічної підтримки | Дія
Core
Provide reliable technical support and ensure uninterrupted IT operations for hundreds of employees building the digital state.
Role type
Help Desk / Technical Support Specialist
Builds
End-user computing environments, user accounts, and IT infrastructure stability
Domain
Government / IT Operations
Required skills
Windows 10/11 administration, macOS administration, Active Directory, LDAP, Group Policy (GPO), DNS, DHCP, VPN, RDP, SMB, HTTP/HTTPS, hardware diagnostics, PC/laptop modular repair, software installation and support, information security principles
Preferred skills
Jamf Pro, Microsoft Intune, Microsoft Entra ID, Service Desk tools (Jira Service Management, ServiceNow, GLPI), Lansweeper, PRTG Network Monitor
Responsibilities
Accept, register, and process user requests via Service Desk Portal, Jira, email, and Slack; Onboard and offboard employees including workstation setup and Active Directory account management; Install, configure, and maintain computers, laptops, peripherals, and corporate software; Diagnose and resolve hardware and software faults; Configure and maintain VPN, RDS, network connections, and corporate security tools; Maintain IT equipment inventory, technical documentation, and knowledge base; Escalate complex incidents to specialists with diagnostic information
Seniority
Junior to Mid-level, hands-on IC