Help Desk Specialist
Core
Provide day-to-day technical support to employees and maintain internal IT infrastructure including workstations, network, and corporate tools.
Role type
IT Support Specialist (Help Desk)
Builds
Internal IT infrastructure, user access, and support for corporate tools
Domain
IT Support / System Administration
Required skills
macOS support, Windows support, Google Workspace administration, networking fundamentals (TCP/IP, DNS, DHCP, VPN), hardware troubleshooting, IT asset management
Preferred skills
Linux command line, PowerShell, network equipment configuration (UniFi, MikroTik), service desk platforms (Jira, Freshservice, Zendesk), backup and data recovery, AI tools for automation
Technologies
macOS, Windows, Google Workspace, Slack, Jira, GitHub, Notion, UniFi, MikroTik
Responsibilities
Troubleshoot hardware, software, and access-related issues; set up and configure workstations for onboarding and offboarding; administer Google Workspace user accounts and security policies; configure and maintain corporate VPN, Wi-Fi, and basic network infrastructure; maintain IT asset records; coordinate IT-related documentation for purchases; monitor internal services and resolve incidents; maintain technical documentation and knowledge base
Seniority
Mid-level, hands-on IC
