Technical Support Specialist AutoCAD

Autodesk

Kraków, POL💼 Full-time🗓 2022-07-12 → 2026-09-25

Core

Troubleshoot AutoCAD product issues for customers and partners via phone, email, chat, and social media.

Role type

Technical Support Specialist

Builds

Customer support interactions and knowledge base improvements

Domain

CAD software support

Deliverable

client delivery

Required skills

AutoCAD expertise, problem solving, troubleshooting, customer interaction, English, German

Responsibilities

Troubleshoot product issues, improve knowledge base, provide customer feedback to product management, engage customers across multiple channels

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About Autodesk

Software Development15377San Francisco, CA, USFounded 1982

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, and media and entertainment. We empower innovators everywhere to solve challenges, big and small. From greener buildings to smarter products and more mesmerizing blockbusters, Autodesk software helps our customers design and make a better world for all. Over 100 million people use Autodesk software, like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more, to unlock their creativity and solve important design, business, and environmen