Customer Support Engineer - Advanced
Core
Providing advanced technical support and troubleshooting for 3D CAD software (Designcenter NX) to help manufacturers design products faster.
Role type
Senior Customer Support Engineer (CAD Software)
Builds
Customer productivity and software adoption for industrial design tools
Domain
Industrial software / 3D CAD modeling
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, technical writing, documenting software defects, mentoring junior engineers, knowledge of 3D CAD modeling software, understanding of SLAs and triage
Preferred skills
Knowledge of Teamcenter, programming languages, Portuguese language skills
Technologies
Designcenter NX, Teamcenter, email systems, operating systems
Responsibilities
Analyze customer problems and provide solutions via desktop sharing, telephone, and email; document software defects to assist development teams; create and curate technical articles and knowledgebase content; guide junior engineers on cases and processes; collaborate with sales and customer success teams to drive product adoption
Seniority
Mid-Senior, hands-on IC