Client Success Manager (all genders)
Hybrid
Core
Central point of contact for customers (Pharma, CROs, MedTech) to maximize the potential of the Climedo EDC platform and ensure study success.
Role type
Client Success Manager
Builds
Customer success for EDC platform usage in clinical trials
Domain
Healthcare / Life Sciences / Clinical Trials
Deliverable
client delivery
Required skills
Customer relationship management, project management, stakeholder communication, KPI monitoring, process optimization, use case development, regulatory knowledge (GCP, GDPR)
Preferred skills
EDC system knowledge, clinical trial experience
Responsibilities
Build and maintain long-term customer relationships, onboard and train customers, monitor project KPIs and risks, provide feedback to product development, optimize customer success processes
Seniority
Mid-level, hands-on IC