Customer Success Manager - Healthcare SaaS
Core
Own success of U.S. healthcare clients for an AI-powered EHR inbox management platform, turning feedback into product action.
Role type
Customer Success Manager (Healthcare SaaS)
Builds
Onboarding, implementation, and retention of U.S. healthcare clients
Domain
Digital Health / Healthcare SaaS
Deliverable
client delivery
Required skills
Customer success, account management, implementation, training, troubleshooting, feedback analysis, business reviews, relationship building
Preferred skills
Primary care practice experience
Technologies
AI, NLP, EHR
Responsibilities
Hands-on onboarding and implementation for new U.S. healthcare clients; Train customers and troubleshoot complex issues; Gather and translate customer feedback into actionable insights for Product, R&D, and Sales; Deliver business reviews and create client champions
Seniority
Mid-level, hands-on IC