Manager, AI Success Engineers - NYC
Core
Manage and scale a high-performing team of AI Success Engineers to drive post-sale technical success, onboarding, and adoption of ChatGPT Enterprise for enterprise customers.
Role type
Senior Manager, Post-Sales Technical Success
Builds
Enterprise-scale adoption programs and operating models for OpenAI's frontier AI products
Domain
Generative AI / Enterprise SaaS
Deliverable
client delivery
Required skills
Technical team leadership, post-sales technical operations, coverage model design, executive stakeholder management, change management, strategic planning
Preferred skills
Generative AI domain expertise, scaling high-growth technical teams
Technologies
ChatGPT Enterprise, Codex, custom GPTs, connectors
Responsibilities
Own team strategy and operating model, hire and mentor AI Success Engineers, oversee post-sale product adoption, ensure technical readiness of advanced capabilities, represent customer voice to product teams, establish scalable operating rhythms
Seniority
Senior, hands-on IC manager