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Remote
Core
Provide email and live chat support to resolve customer inquiries regarding orders, shipping, and product knowledge for seasonal eCommerce accounts.
Role type
Customer Support Agent
Builds
Customer support operations for various eCommerce brands
Domain
eCommerce / Customer Service
Deliverable
client delivery
Required skills
written communication, problem-solving, multitasking, customer service platforms familiarity, eCommerce platforms familiarity
Preferred skills
wine industry interest
Responsibilities
Respond to customer inquiries via email and live chat, resolve order and shipping issues, document interactions in Zendesk, meet response time and satisfaction targets, escalate complex inquiries
Seniority
Entry-level, 1+ year experience