Service Manager
Core
Manage customer relationships and serve as a liaison between technicians and customers in an automotive retail environment.
Role type
Service Manager (Automotive Retail)
Builds
Customer satisfaction and retention in company-owned auto service stores
Domain
Automotive retail and repair
Deliverable
product features
Required skills
automotive repair knowledge, scheduling, hiring and training, inventory management, equipment maintenance, problem solving, leadership, recruitment
Preferred skills
ASE certifications, valid driver's license
Technologies
Firestone Complete Auto Care store education modules
Responsibilities
Assign and schedule work duties to auto service staff, serve all automotive service needs of customers, oversee hiring and training of auto service team, ensure high teammate retention, maintain compliance with quality standards, develop customer satisfaction and retention
Seniority
Mid-level, hands-on management