IT-Service Engineer (all genders)
Core
On-site IT service delivery and user support for a global pharma client and a technology client, focusing on Workplace-as-a-Service.
Role type
IT Service Engineer (Workplace Support)
Builds
Modern digital workspaces and IT services for enterprise clients (via careerplan.io/jobs/2261327-it-service-engineer-all-genders-at-datagroup-rhein-main-gmbh)
Domain
IT Services / Workplace Management / Pharma & Technology
Required skills
System integration, Windows 10/11, Microsoft Office, PC/Notebook hardware, Telecommunications devices, Active Directory, Network technologies, ITIL
Preferred skills
Remote/VPN Access, Printserver, Additional foreign languages
Technologies
Windows 10/11, Microsoft Office, HP, Lenovo, Active Directory, VoIP, iPhone, iPad, Smartphones
Responsibilities
Order and incident management for digital workspaces, User support at IT Service Point, Meeting room support and device troubleshooting, PC system delivery, installation, repair, and upgrade, Ticket system handling, PC image setup, Special device setup (Barcode scanners, Label printers), Network component exchange and installation (Access Points, Switches), Telecommunications line patching and troubleshooting, PC workstation assembly and disassembly, Project participation in Workplace Service
Seniority
Entry to Mid-level, hands-on IC