Deskside Support Engineer
Core
Onsite IT support for office infrastructure, hardware, and end-user technology issues.
Role type
Deskside Support Engineer
Builds
Maintains office IT infrastructure, deploys equipment, and supports end-user devices and networks.
Domain
Financial Services / IT Operations
Required skills
Windows 10/11 support, Active Directory, Microsoft Intune, Office 365, hardware repair, network cabling, printer support, IT asset management, vendor coordination
Preferred skills
Physical networking support, SOP documentation
Technologies
Windows 10/11, Active Directory, Microsoft Intune, Office 365, Teams
Responsibilities
Onsite IT support for the office, Maintaining the IT infrastructure of the office, Support office technologies and EUC hardware onsite, L2/L3 support to the Service Desk, Support video conference and meeting room solutions, Deployment of IT equipment to new starters, Network cabling and patching in office, IT Asset inventory management, Provision, deploy and support phones inc. Teams for Voice, Work with vendors who provide IT solutions in the office, Work with local office management on any office technology issues/requirements, Communicate clearly to users in a timely and polite manner, Highlight and report all major IT issues and risks to Service Manager, Escalation point for any issues and requests for users in the office, Research, test and implement new systems to improve efficiencies, Other duties in support of the Group IT, as assigned by the EUT Manager