Customer Success Manager, Global Strategic Brands
Core
Strategic owner of Canary's largest enterprise hotel groups, ensuring measurable value and long-term partnership through deployments, expansions, and adoption.
Role type
Senior IC Customer Success Manager (Enterprise Hospitality)
Builds
Digital infrastructure for hotel and guest management (agentic AI platform)
Domain
Hospitality technology / SaaS
Deliverable
production ML models | product features
Required skills
Enterprise account management, strategic account planning, executive relationship management, cross-functional collaboration, risk mitigation, product adoption monitoring, expansion strategy
Preferred skills
PMP certification, hospitality technology experience, SaaS experience
Technologies
Agentic AI, digital infrastructure for hotels
Responsibilities
Serve as strategic owner for global strategic accounts; quarterback deployments and expansions with Implementation and Sales teams; lead strategic account planning tied to brand outcomes; conduct executive business reviews; monitor product usage and intervene on risks; advocate for customer needs with Product and Engineering; promote customer advocacy.
Seniority
Senior, hands-on IC