Dispute Resolution Specialist, Prom (24547)
Based in Ukraine
Core
Support Specialist resolving disputes between buyers and sellers on a marketplace, moderating reviews, and applying user restrictions.
Role type
Support Specialist (Dispute Resolution)
Builds
Safe shopping experience for millions of users on a major e-commerce platform
Domain
E-commerce / Marketplace
Deliverable
client delivery
Required skills
customer support experience, dispute resolution experience, written communication, KPI management, attention to detail, problem analysis, decision justification, adaptability
Preferred skills
experience with Zendesk, experience with administrative panels
Technologies
Zendesk
Responsibilities
resolving disputes between buyers and sellers, moderating reviews and comments, communicating with users via email/chat, applying user restrictions based on marketplace rules, meeting quantitative and qualitative KPIs
