Technical Support I - VKMS
Core
Deliver and support a high volume of smaller concurrent professional services projects by managing implementation activity, troubleshooting issues, and maintaining accurate records for customer-facing and internal workstreams.
Role type
Technical Support Analyst (Service Desk)
Builds
Customer support operations and professional services project delivery
Domain
IT Services / Professional Services
Deliverable
client delivery
Required skills
SQL, ticketing systems, web services, troubleshooting, investigative experience
Preferred skills
Microsoft Azure
Responsibilities
Take in and communicate with customers regarding support tickets, troubleshoot issues, engage 3rd line support, provide constant feedback to customers, manage implementation activity, maintain accurate records
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