Technical Support Specialist, Level 3
Core
Senior technical expert for SOTI's Enterprise Mobility Management solutions, providing advanced troubleshooting, mentoring junior team members, and driving the resolution of critical customer issues.
Role type
Senior IC technical support specialist (Enterprise Mobility Management)
Builds
SOTI MobiControl and enterprise mobility management solutions
Domain
Mobile and IoT device management
Deliverable
client delivery
Required skills
Advanced troubleshooting, expert-level knowledge of SOTI MobiControl, advanced understanding of mobile operating systems (Android, iOS, Windows), strong networking fundamentals, analytical problem-solving, technical documentation, cross-functional collaboration
Preferred skills
Degree in Computer Networking/IT/CS, significant experience in technical support, bilingual communication (English + Vietnamese/Thai/Cantonese/Filipino/Japanese)
Technologies
SOTI MobiControl, Android, iOS, Windows CE, Windows, TCP/IP, DNS, DHCP, VPNs, firewalls
Responsibilities
Provide expert-level technical support for MobiControl, act as highest level of technical escalation, manage technical escalations for enterprise customers, deliver subject matter expertise on implementation and configuration, mentor Level 1 and Level 2 specialists, create and maintain technical documentation, collaborate with Product/Dev/QA teams, assist with new feature rollouts
Seniority
Senior, hands-on IC with mentorship responsibilities
