Collections Analyst
Core
Manage a portfolio of customer accounts across Spain and Portugal to drive timely collections, resolve payment disputes, and reduce overdue debt.
Role type
Collections Analyst
Builds
Customer financial services experience and cash flow protection
Domain
Retail / Financial Services
Required skills
Collections management, stakeholder management, negotiation, ERP systems, data analysis, Microsoft Excel
Preferred skills
Credit control, accounts receivable, customer account management platforms
Technologies
ERP systems, collections tools, customer account management platforms, Microsoft Excel
Responsibilities
Manage a portfolio of customer accounts ensuring timely payment collection and reducing overdue balances. Build strong relationships with customers to resolve payment issues and negotiate solutions. Identify payment trends and potential risks to support credit decisions. Collaborate with Sales, Customer Service, and Credit teams to resolve disputes. Support adoption of digital tools and self-service platforms. Contribute to continuous improvement initiatives for operational excellence.
Seniority
Individual Contributor