Associate Manager – Airport Field Services
Core
Leads and manages a 24/7 field service engineering team delivering on-site operational support for Amadeus Airport IT hardware solutions (Kiosks, ABDs, Biometric devices) at Perth Airport.
Role type
Senior IC field service manager (airport IT)
Builds
On-site operational support for airport IT hardware solutions
Domain
Airport IT / Hardware Field Services
Required skills
Team leadership, incident/problem/change management, preventive maintenance planning, asset inventory management, stakeholder management, service delivery oversight, budget management, resource planning
Preferred skills
Airport IT industry experience, knowledge of CUPPS/CUSS/SSBD/PRS systems, project/program management background
Technologies
CUPPS, CUSS, SSBD, PRS, Kiosks, ABDs, Biometric devices
Responsibilities
Recruit, train, and mentor field technicians; oversee incident, problem, change, and release management; maintain hardware asset inventories and manage RMA processes; execute preventive maintenance schedules; prepare performance reports and lead service improvement initiatives; coordinate troubleshooting and UAT sessions; build relationships with IT and business executives.
Seniority
Senior, hands-on IC