Branch Manager
Core
Lead a frontline team at a busy city car rental branch to deliver exceptional customer experiences, drive sales targets, and ensure operational excellence.
Role type
Branch Manager (Retail/Operations)
Builds
Car rental services and customer experiences for travelers
Domain
Automotive rental / Retail operations
Deliverable
product features
Required skills
Team leadership, sales target management, operational KPI monitoring, customer issue resolution, roster optimization, P&L management, compliance oversight
Preferred skills
Car rental experience, coaching ability, commercial awareness
Technologies
None stated
Responsibilities
Lead, coach, and develop a frontline team to deliver strong sales, service, and operational outcomes; Drive branch sales targets, customer experience results, profitability, and operational KPIs; Manage branch performance, including P&L, costs, productivity, and daily reporting; Oversee fleet availability, vehicle presentation, refuelling, check-ins, and branch logistics; Resolve customer issues quickly and professionally; Optimise rosters to meet operational demand; Maintain safety, compliance, and audit standards
Seniority
Manager, hands-on leadership