Manager, Field Solution Engineer
Core
Senior technical expert and trusted advisor supporting complex customer engagements across Brother's commercial solutions portfolio, providing advanced technical guidance to sales teams, channel partners, and customers while leading solution architecture.
Role type
Senior IC field solution engineer (manager-level technical lead)
Builds
Complex hardware, software, and networked solutions for enterprise and commercial environments
Domain
Hardware/Software/Networking (Printers, Scanners, Office Automation)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Solution architecture, advanced troubleshooting, technical discovery, cross-functional collaboration, technical coaching, product feedback integration, RFP/RFI technical input, trade show execution, technical documentation
Preferred skills
Spanish language proficiency, Linux/Windows/Android/Apple OS familiarity, Fortune 1000 enterprise environment experience
Technologies
Printer & Scanner networking, Microsoft Office, Salesforce, Linux, Windows, Android, Apple, Brother product solutions, Office Automation products
Responsibilities
Lead technical discovery and solution architecture discussions for strategic opportunities, Act as a senior technical advisor to sales teams on high-value opportunities, Serve as a technical coach for Field Solution Engineers, Provide expert-level guidance on networked environments and solution integration, Support evaluation and testing of new hardware and software solutions, Act as a technical liaison with 3rd-party software partners
Seniority
Senior, hands-on IC with mentorship responsibilities