IT Governance and Operations Analyst
Core
Establish baseline operational standards, streamline IT governance, and manage technical documentation and compliance frameworks for school districts. (via careerplan.io/jobs/2145596c-de0f-4c35-8201-8ae077d6b311-it-governance-and-operations-analyst-at-nri-north-america)
Role type
IT Governance and Operations Analyst
Builds
Technical policies, compliance documentation, and operational workflows for educational clients
Domain
Education / IT Governance & Compliance
Required skills
Technical writing, process definition, access auditing, project coordination, policy enforcement, compliance mapping
Preferred skills
NIST framework knowledge, MFA platform experience, identity management protocols, cloud platform familiarity
Technologies
NIST Cybersecurity Framework, MFA platforms, SaaS applications
Responsibilities
Develop and maintain technical policy and compliance documentation aligned with NIST frameworks; Author, refine, and support enforcement of core protocol and operational documents such as Acceptable Use Policy (AUP), Disaster Recovery Plans (DRP), Incident Response Plans (IRP), IT Safety Plans, Password and Authentication Policies, and Chromebook and Mobile Device Governance Policies; Standardize and document end-to-end onboarding and offboarding procedures for staff and technicians; Build and maintain a comprehensive software, user, and responsibility chart that maps system access and operational ownership across active software platforms; Document technical workflows and standard operating procedures (SOPs) to support consistent service delivery; Conduct routine user access audits across software applications and administrative portals to support compliance and appropriate privilege management; Identify gaps in account provisioning, access controls, and policy compliance, and work with management to remediate risks; Support project planning, requirements gathering, and scope definition for ongoing technical initiatives; Track project milestones, deliverables, and timelines while keeping key internal stakeholders informed.
Seniority
Mid-level, hands-on IC