Customer Service Casual (short term)
Core
Handle customer queries via email and live-chat, process returns and faulty replacements, and ensure customer satisfaction during peak sales.
Role type
Customer Service Representative
Builds
Customer support and returns processing for an online fashion brand
Domain
Fashion retail
Deliverable
client delivery
Required skills
email communication, live-chat support, returns processing, documentation, multi-tasking, computer proficiency
Responsibilities
Communicating with customers via email and live-chat, handling customer queries professionally, processing returns and faulty replacements, documenting customer profiles and communications, providing backup support to team members
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