IT-Support Specialist (m/w/d) – Hamburg
Core
Provide technical support to users, troubleshoot workstation issues, and manage device setup and access.
Role type
IT Support Specialist
Builds
IT services and user workstations
Domain
IT Support
Deliverable
client delivery
Required skills
ticketing systems, workstation troubleshooting, device management, user access management, documentation, structured problem analysis
Responsibilities
Handle and prioritize support requests in a ticketing system, analyze and resolve issues on workstations and standard software, set up workstations and manage device administration and user access, escalate complex cases with detailed error descriptions, document solutions and maintain user guides