IT-Support Specialist (m/w/d) – Frankfurt am Main
Core
Provide technical support to users, troubleshoot workstation and standard software issues, and manage user access.
Role type
IT Support Specialist
Builds
IT support services for end-users
Domain
IT Services / Desktop Support
Deliverable
client delivery
Required skills
Ticketing systems, workstation troubleshooting, standard software administration, user access management, structured problem analysis, documentation
Preferred skills
IT training or equivalent practical experience, familiarity with operating systems and basic networking
Technologies
Operating systems, standard applications, ticketing systems
Responsibilities
Receive and prioritize support requests, analyze and resolve workstation and software issues, configure workstations and manage user access, escalate complex cases, document solutions and create user guides
Seniority
Entry to Mid-level, hands-on IC