IT-Support Specialist (m/w/d)
Core
Provide technical support to users, troubleshoot workstation and standard software issues, and manage user access.
Role type
IT Support Specialist
Builds
IT support services for end-users
Domain
IT Services / Desktop Support
Deliverable
client delivery
Required skills
ticketing systems, workstation troubleshooting, standard software, network basics, user access management, documentation
Responsibilities
Handle and prioritize support requests via a ticketing system, analyze and resolve issues on workstations and standard software, configure workstations and manage user access, escalate complex cases with detailed error descriptions, document solutions and create guides for recurring user questions