Technischer Sachbearbeiter (m/w/d) After Sales / Ersatzteilwesen
Core
Managing after-sales service and spare parts operations for custom sorting and recycling machinery, including order processing, customer support, and technician dispatch.
Role type
Technical After-Sales & Spare Parts Administrator
Builds
Service orders, spare parts, maintenance contracts, and technician work reports for the recycling and sorting industry.
Domain
Industrial machinery (sorting/recycling) + Technical Sales & Service
Deliverable
client delivery
Required skills
Order processing, spare parts identification, offer creation, contract management, complaint handling, material planning, travel planning, ERP/WMS proficiency, technical understanding, commercial understanding
Preferred skills
Experience in order processing for technical companies
Technologies
ERP systems, Warenwirtschaftssysteme (WMS)
Responsibilities
Process spare parts and service orders with follow-up; Support customers via phone for spare parts identification; Create offers for maintenance, repairs, and spare parts; Manage maintenance contracts; Handle commercial complaints and work reports; Plan travel for service technicians