Mitarbeiter Kundenservice E-Commerce (m/w/d)
Core
Handling customer inquiries via email, phone, and other channels for an e-commerce retailer specializing in bicycles, e-bikes, and related accessories.
Role type
Customer service representative (e-commerce)
Builds
Order fulfillment, returns processing, and payment resolution for bicycle and e-bike customers
Domain
Retail / E-commerce / Bicycles
Deliverable
client delivery
Required skills
Customer service, order management, returns processing, payment handling, data entry, process optimization, cross-departmental coordination
Preferred skills
E-commerce experience, MS Office proficiency, English language skills
Responsibilities
Answering customer inquiries via email and phone, processing orders and payments, handling complaints and returns, updating customer data in systems, coordinating with logistics and sales teams, optimizing service processes
Seniority
Entry-level to Mid-level