Mitarbeiter:in (w/m/d) IT-Support & IT-Projektmanagement
Core
Providing 1st and 2nd level IT support and managing internal IT projects for public administration clients.
Role type
IT Support & Project Management Specialist
Builds
IT infrastructure solutions and project deliverables for public sector clients
Domain
Public Administration / IT Services
Required skills
IT support (1st/2nd level), project management, Windows environment, network basics, cloud services (M365), ticket systems, process improvement
Preferred skills
Agile and classical project management methods
Technologies
Windows, M365, Ticket Systems
Responsibilities
Handling and resolving IT inquiries and incidents via phone or remote, acting as liaison between users and external providers, planning and executing IT projects (migrations, rollouts), creating documentation and FAQs, identifying process inefficiencies
Seniority
Mid-level, hands-on IC
