Help Desk - IT Support Technician II (Italian Speaking)
Core
Tier II IT support specialist providing escalation-level technical assistance for hardware, software, and access issues while leading internal IT projects.
Role type
Senior IC IT Support Technician (Tier II)
Builds
Internal IT projects and automation solutions
Domain
Enterprise IT Support & Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Identity access management (Okta), Scripting (bash, PowerShell, Python), Cloud/SaaS systems administration, ITSM concepts, GSuite & Office 365 support, Workflow automation tools (Zapier, Workato, Tines), Network troubleshooting, Mobile device support (iOS/Android), A/V hardware support
Preferred skills
Knowledge base documentation, Project management basics
Technologies
Okta, Azure, Intune, Jamf, Iru, GSuite, Office 365, Zapier, Workato, Tines, Slack
Responsibilities
Resolve complex technical problems related to hardware, software, and access; Lead internal IT projects; Identify service automation opportunities; Manage and support Telcomm/Video Conference services; Test and configure end-user hardware and software; Support employee onboarding and offboarding; Create and revise knowledge base documentation; Manage ticket queue with SLAs
Seniority
Mid-Senior, hands-on IC
